We want to make sure your log splitter purchase is a great experience.
In some unique cases, you may need to return a purchase. The following information will help you process your return:
** Please Note: No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 days of receiving the returned item.
Unopened Merchandise
You (the customer) may return any "unopened" products and accessories within 30 days of delivery for a full refund, less any re-stocking fees for that particular manufacturer. This information will be provided to you when you contact us about your return.. You will be responsible for both the original outbound shipping charges as well as return shipping charges.
Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. You will be responsible for both the original outbound shipping charges as well as return shipping charges. Opened returns must be in salable condition with all original materials and packaging in tact.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under your warranty.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and drop-shipped by the manufacturer.
Cancelled Orders
Once an order has been shipped it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. If you decide to cancel an order prior to shipping, you must contact us in writing to cancel.
Damaged Products
Please take the time to inspect the product before you sign the delivery receipt from the carrier.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine and in-tact. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim will be much easier for everyone.
Obvious Damage
Do not sign for damaged products. Please (a) REFUSE DELIVERY and (b) contact us immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
